Question 1

How do I add ClassCred to Slack?

Accepted Answer

Once you have a Slack workspace, go to the Slack app store and search for ClassCred. You can also add ClassCred by clicking Start Now in the top right corner of this site. Read more here.(https://www.classcred.com/post/add-classcred)

Question 2

Are Slack and ClassCred the same app?

Accepted Answer

No, Slack is a collaboration platform where students and faculty can communicate. ClassCred is an app that adds peer recognition and gamification to Slack. ClassCred gets students engaged with 🔥, a class store, badges, levels, and more.

Question 3

How do login to ClassCred?

Accepted Answer

You don't. ClassCred leverges Slack's authentication system. Once the ClassCred app is added to your Slack workspace, all you have to do is login to Slack and you will have access to ClassCred.

Question 4

Do students need to install ClassCred?

Accepted Answer

No, ClassCred is added to Slack by the instructor or institution. Students automatically have access.

Question 5

What platforms support ClassCred?

Accepted Answer

ClassCred is  available for Slack and Microsoft Teams

Question 6

What Slack settings do your recommend for teaching?

Accepted Answer

Here are our recommended Slack settings.(https://www.classcred.com/post/configure-slack-settings) You will be setup in no time.

Question 7

How do I keep track of all the questions & conversations in Slack?

Accepted Answer

In our experience, you do not have to read every post in Slack. Students have the ability to tag you if your expertise is needed. Setting your Slack preferences correctly will ensure that you see all messages where you are tagged. Here are our recommendations for setting your preferences in Slack.(https://www.classcred.com/post/configure-slack-preferences) 
 
ClassCred also has a questions feature (https://www.classcred.com/post/questions)that will show you which student questions have not been answered.

Question 8

How do I control my Slack notifications? I'm getting too many.

Accepted Answer

It is easy to control when you are notified in Slack. Here are our recommendations for configuring your Slack notificaitons and other preferences.(https://www.classcred.com/post/configure-slack-preferences)

Question 9

I need help getting started. Who do I contact?

Accepted Answer

We are happy to help! Contact us at support@classcred.com.(mailto:support@classcred.com?subject=Question for ClassCred) You can also schedule a Zoom session (https://www.classcred.com/schedule-course-setup)with one of our representatives.

Question 10

I have a suggestion to improve ClassCred. Are you open to feedback?

Accepted Answer

Absolutely, we get our best ideas from instructors and students. Please reach out to support@classcred.com.(mailto:support@classcred.com?subject=ClassCred Feedback)

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